Carter Real Estate
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Our Property Management Team

Kay SanosSenior Property Manager
  • Agent’s Representative
  • Diploma of Community Service
  • 7 years customer service experience

With a strong background in customer service, Kay joined Carter Real Estate after completing her agent’s representative course.

Kay brings with her enthusiasm and a thirst for knowledge, and with her friendly, easy going personality she’s a welcome addition to the team.

Her previous career achievements have provided her with the skills necessary to ensure that she treats everyone she deals with with respect. She prides herself on her high level of conflict resolution and communication skills.

“I’m excited to be working for one of the industry’s best and look forward to increasing my knowledge and skills so that I can provide exceptional service.”

Kay enjoys going for long runs in the Ringwood area and spending time travelling with her kids.

 


“Kay is very professional, warm, has very good communication, is helpful, hardworking, responsible and reliable. Thanks to her for helping us.”

Tenant – Railway Avenue, Ringwood East


"It is now five years since Carter Real Estate was instrumental in selling me my investment property and taking over the management of the property for me. Over that time I have developed a strong working relationship with the company and have changed (for the better) a lot of my opinions about Real Estate agents. I just have this one property but I have always received excellent service and have been treated with every courtesy. I am confident to ring Carter's any time with any enquiry from maintenance advice to tax matters. If the lovely Teresa can't sort me out then she finds someone who can, promptly and efficiently. No phone call goes unanswered and every message left is returned. 

I am very fussy about the maintenance of the property and no call from a tenant has ever been ignored. Every issue has been dealt with as soon as possible and by excellent professionals from Carter's list of tradespeople and at a reasonable cost. All paperwork is kept up to date. All reports, monies and statements are received on time. In particular Carter's meticulous records and the annual tax statement make tax time stress free. I am assured by the safety standards applied and Carter's vigilance in regard to smoke alarms, gas emissions etc.  

I have every confidence in the methods used to manage the property legally and ethically. All of this is extremely important to me but nothing is appreciated more than my personal property manager. Kay Sanos has managed the property for the last four years. Her attention to detail is most impressive and her listening skills mean that no request from me, no matter how trivial, is ignored and, more importantly acted on immediately. The regular detailed inspections and reports are invaluable. As well, Kay has managed to establish great working relationships with a diverse and challenging list of tenants making for easy access to the property but, more importantly, ensuring that she communicates to them the necessity for a high standard of cleanliness and to report any faults immediately. Kay has great communications skills which are just as valued as her management skills. 

How great it has been to travel overseas for months at a time knowing that I don't have any worries about the property! I think I would have to go a long way before I could find a better firm or another Kay. Of course I have no hesitation in recommending Carter Real Estate."

Landlord - Warrandyte Road, Ringwood


"Kay has been my Property Manager for the past 3 years and during that time Kay has been very professional, punctual, and helpful above and beyond her duties. Her unit inspections and detail to photos and correspondence  is outstanding. I found Kay very helpful in arranging work needed in the unit through her contacts at work.I have been using this firm for the past 18 years and Kay has been my best experience in all of those years. I do hope that she remains my Property Manager for years to come."

Landlord - Mount Dandenong Road, Ringwood East


"For over two years Carter Real Estate has been managing our Croydon rental property. For the majority of that time Kay Sanos has been the managing agent and we couldn't be more pleased with the service we receive from her. I have found Kay to be pro-active and responsive to any request; be it from tenant or owner. The inspection reports she provides are carried out on time and in an extremely professional manner. I have observed Kay and her ability to liaise with the tenant first hand and found her to be firm yet considerate in her approach. I could not recommend Kay more highly and have complete confidence in her ability to manage our property."

Landlord - Andrew Crescent, Croydon

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